Thank you for visiting and shopping at Moving Creatures. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Canadian standard shipping: $ 9.95 CAD (5 - 10 business days)
United States standard shipping: $ 9.95 CAD (5 - 10 business days)
International shipping (no tracking): $ 12.95 CAD (1 - 2 weeks)
International shipping (with tracking): $ 19.95 CAD (1 - 2 weeks)
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. The email will include a tracking number (except if specified otherwise by the selected shipment method). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Moving Creatures is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If an item suffers damage during shipping, please contact us within 24 hours (maximum) of delivery, and we will send you another one. If your item is defective or appears to have a manufacturing defect, please send us an email with photos and description of the problem to the following address: firstname.lastname@example.org
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.