Return and Refund Policy

 

 

Physical Products

 

If an item suffers damage during shipping, please contact us within 24 hours (maximum) of delivery, and we will send you another one. If your item is defective or appears to have a manufacturing defect, please send us an email with photos and description of the problem to the following address: sales@movingcreatures.ca

 

We do not offer refunds on physical products. As soon as an order has been processed, it is impossible to cancel it.

 

The responsibility for losses related to inaccurate contact details is that of the customer. It is therefore essential that any consumer verifies that the delivery address and all other information entered are accurate.

Digital Products

 

We offer a full money-back guarantee for all digital purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. 

 

You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs. 

 

If you have any additional questions or would like to request a refund, feel free to contact us at sales@movingcreatures.ca